Customer satisfaction is absolute paramount and our No 1 priority . As the owner of the business I make it my personal mission to meet or exceed my customer's expectations. If you are not happy then I'm not happy.
We donít have "price surprises". Any quotes or estimates are given as a total price for the whole job including GST, parts and labour. You will always know how much it is going to cost before we do anything and the price given will always match up with the final total. We always seek approval/permission before a quote/estimate can vary.
We offer the services of a *free courtesy car.
We offer a 10% Seniors Card Discount
We don't have irrelevant over inflated charges such as "EPA" or "MISC" etc. Our invoices are clear and itemised.
On the rare occasion we cannot fix a particular problem then there is no charge for the repair. If it's not fixed it's free.
Only quality parts which meet or exceed the manufacturer's specifications will ever be fitted to your car. For this reason I understand that we may not always have the cheapest prices but we will always remain competitive and offer exceptional value for money. The bitter taste of a job gone wrong long outlasts the sweetness of the cheapest initial price.
All parts replaced are always available for inspection upon collection of vehicle.
All work is covered by a 6 month/10,000km warranty on labour and 12 month/20,000km warranty on parts.
We don't charge to give an initial estimate on repairs. It costs you nothing for us to have a preliminary inspection of a problem. Once a problem is diagnosed then customer approval is sought before any work is carried out. If you decide not to proceed then there is no charge.
Unlike the larger companies, the person you speak to on the telephone and when dropping off your car will be the person working on your car which all but eliminates any confusion or mis-communication.
We're only too happy to do the old-fashioned little things like check your oil, water and tyres whenever you are driving past etc.
* - The actual use of the courtesy car is free. You will receive the car with a full tank of petrol and it is a condition of usage that the fuel be refilled upon vehicle return.